Question 1

Do you deliver to my country

Accepted Answer

We ship worldwide. Please click here to view full details on the countries we deliver to and the corresponding rates. Should you require any further information, feel free to contact us at contact@boutiquedevienne.com()

Question 2

What is your return policy?

Accepted Answer

If for any reason you are not entirely satisfied with your online purchase, we are pleased to offer you a full refund or an exchange within 14 days. Please click here to view our complete return and exchange policy.

Question 3

Can I send an order as a gift?

Accepted Answer

Our products are delivered in bespoke banana fibre packaging, handcrafted in Tahiti — including a matching envelope and tissue paper — and come with their certificate of authenticity. They make exquisite gifts.
If you wish to have your order sent directly to the gift recipient, please let us know by leaving a note at checkout. We will be happy to ship the item without any pricing information and send the invoice separately to your billing address.

Question 4

How long will delivery of my order take?

Accepted Answer

We strive to ship your order within one business day. Within Tahiti, we offer home delivery or postal shipping via Colissimo to the outer islands. For international orders, we work with La Poste, DHL/FedEx, and UPS.
For more information regarding shipping — especially for international destinations — please refer to our terms and conditions.

Question 5

How are the illustrations brought to life?

Accepted Answer

Louis Devienne paints each design by hand in his studio, directly onto a canvas matching the dimensions of the silk square. Each piece is a true work of art, created with oil paint. The painting is then professionally photographed and refined through digital graphic work before being sent to our printer.

Question 6

How are the original designs transferred onto the silk squares?

Accepted Answer

The painting is photographed and digitally refined in high resolution. These digital artworks are then printed directly onto silk fabrics by a specialist printer based in Lyon, France. Each carré is finished by hand using the traditional French technique of hand-rolled hems (roulotté main).
Our collaboration with local artisans — whose deep expertise in silk craftsmanship, from hand-rolling to other traditional techniques, is unmatched — sets Les Carrés Devienne apart. These artisanal methods are only made possible by the know-how of seasoned craftsmen who have honed their art over many years.

Question 7

How can I style my silk square ?

Accepted Answer

There are many creative ways to wear your scarf. You’ll also find styling inspiration in the Lifestyle section of our website. We love seeing how our clients wear their Carrés with flair — share your look using the hashtag #carredevienne.

Question 8

How should I care for my Devienne silk square?

Accepted Answer

Your Devienne carré is a precious piece, crafted with care from the finest materials. To preserve its beauty and longevity, we recommend the following care instructions:

Cleaning:
 Dry clean only. Entrust your scarf to a professional who specializes in delicate fabrics. This will best protect its vibrant colors and luxurious texture.

Drying:
 If your carré becomes slightly damp (after exposure to humidity, for instance), lay it flat to air dry away from direct sunlight.

Ironing:
 Iron on the reverse side at a low temperature. Place a clean cloth between the iron and the fabric to avoid direct contact.

Storage:
 Store your carré flat or gently rolled in a clean, dry space. Avoid hanging it, as this may alter the fibers over time.

Precautions:
 Limit direct contact with perfume, cosmetics, or jewelry that could catch on the delicate silk.
 Avoid prolonged exposure to direct light to preserve its radiant colors.

FAQ

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