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General terms & conditions of sale
La Boutique Devienne

1. General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) apply to all orders placed on the website www.boutiquedevienne.com. By confirming an order, the customer unreservedly accepts these GTC.

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2. Customer Service

Our Customer Service team is available Monday through Friday, from 8:00 AM to 6:00 PM (Tahiti local time).

You can reach us:

We commit to responding within a maximum of 48 business hours.

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3. Product Availability

All products listed online are in stock at the time of order placement. In the rare event of an exception, this will be indicated on the website. If a product becomes unavailable after your order has been placed, you will be notified immediately and offered the choice of:

  • A refund within 14 days, or

  • An exchange for another product of equivalent value.

Promotional or discounted items are neither refundable nor exchangeable.

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4. Prices and Payment

Prices: All prices displayed on the website are in U.S. dollars and include applicable taxes (VAT).
Delivery fees are not included in the product price and are calculated at the time of order confirmation.

Accepted payment methods:

  • Credit cards: Visa, MasterCard, American Express

  • PayPal

  • Bank transfer (on request, details provided upon ordering)

Pricing errors: While we strive for accuracy in the prices displayed on the website, in the event of a clear pricing error:

  • If the corrected price is lower than the amount paid, we will refund the difference.

  • If the corrected price is higher, we will contact you to confirm or cancel the order.

  • We are not obligated to deliver a product at an incorrect price.

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5. Orders and Conclusion of Sale

To place an order, you must create a customer account or log in to an existing one. Once your order is confirmed and payment is processed, you will receive a confirmation email detailing:

  • The items ordered

  • The total amount paid

  • Delivery information

We encourage you to check the details of this email and inform us of any errors promptly. The sale is considered finalized once this confirmation email has been sent.

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6. Order Preparation and Delivery

Order preparation: Orders are prepared within an average of 3 business days after your order confirmation is received.

Delivery methods and timelines:

  • Standard shipping (Polynesia and mainland France): 7 to 21 business days

  • DHL (express shipping): 3 to 7 business days, depending on the destination

PO box delivery: Delivery to PO boxes is available, except when using a carrier that requires a physical address.

Delays or damages: Due to our location in Tahiti, delivery times may vary depending on the destination and logistical constraints. In case of delays or damages related to shipping:

  • Contact us within 7 days of receiving your package to report the issue.

  • We will coordinate with the carrier to resolve the situation promptly.

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7. Right of Withdrawal and Returns

Right of withdrawal: In accordance with the law, you have 14 days from receipt of your order to exercise your right of withdrawal.
To do so, please contact us at contact@boutiquedevienne.com and provide your order number.

Returns:

  • Within French Polynesia: Return shipping costs are covered by Boutique Devienne. A prepaid label will be provided upon request.

  • Outside French Polynesia: Return shipping costs are the customer’s responsibility.

Return conditions: Products must be unused, in perfect condition, free of defects or stains, and accompanied by their original packaging, including brochures. Sealed packaging (e.g., wax seals) must remain intact except for the initial opening.

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8. Errors, Non-Conformity, and Warranties

In case of an error or non-conforming product (defective or different from the order):

  • Report the issue by email at contact@boutiquedevienne.com within 7 days of receiving the product.

  • Include details of your order and photos of the product and packaging if applicable.

We will offer:

  • An exchange or a refund, according to your preference.

Promotional or discounted items are neither refundable nor exchangeable.

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9. Promotional Offers

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10. Custom or Personalized Products

We currently do not offer custom or personalized products.

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11. Legal Notice and Complaints

For any complaints or returns, please contact us at:

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Conclusion

These General Terms and Conditions of Sale are governed by French law. Any disputes will fall under the exclusive jurisdiction of French courts.

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